Refund Policy

At Ripon Fashion, we want our customers to have a smooth and satisfactory shopping experience. This Refund Policy explains when and how a refund may be provided for eligible orders.

1. Eligibility for Refund

A refund may be considered in the following situations:

  • The wrong product was delivered.

  • The received product has a significant manufacturing defect.

  • The product received is damaged before delivery.

  • An ordered product is unavailable and the order cannot be fulfilled.

  • Other situations approved by Ripon Fashion after reviewing the issue.

Refund eligibility may depend on the condition of the product and the circumstances of the order.

2. Products Not Eligible for Refund

A refund may not be available when:

  • The product has been used, washed, damaged, or altered by the customer.

  • The issue is caused by improper use or handling.

  • The customer changes their mind after receiving the product, unless otherwise stated in our return or exchange terms.

  • The product is returned without prior approval from Ripon Fashion.

  • The product is returned without its original packaging, tags, or other included items when these are required.

3. How to Request a Refund

If you believe that you are eligible for a refund, please contact us as soon as possible after receiving your order.

Please provide:

  • Your name

  • Order information

  • Phone number

  • Details of the problem

  • Clear photos or other evidence of the issue, if requested

Our team will review the request and inform you whether the order qualifies for a refund.

4. Refund Process

Once your refund request has been approved, we will process the refund according to the payment method and circumstances of the order.

The time required to receive a refund may vary depending on the payment method or financial service provider.

5. Refund for Unavailable Products

If we are unable to provide an ordered product because it is unavailable, we may offer an alternative product or refund the amount paid for that product, depending on the circumstances.

6. Delivery Charges

Delivery charges may not always be refundable. Whether delivery charges are refunded will depend on the reason for the refund and the circumstances of the order.

7. Order Cancellation

Customers may request cancellation before an order has been processed or shipped.

If the order has already been shipped, cancellation or refund may be subject to our applicable return and delivery conditions.

8. Exchange Instead of Refund

In some situations, Ripon Fashion may offer an exchange or replacement instead of a refund, particularly when the product has a defect or the wrong item was delivered.

The available solution will depend on the specific circumstances of the order.

9. Changes to This Refund Policy

Ripon Fashion reserves the right to update or modify this Refund Policy when necessary.

Any changes will be published on this page.

10. Contact Us

If you have any questions about our Refund Policy or want to request a refund, please contact us.

Ripon Fashion
Phone: 01787178217
Email: mdriponmolla8217@gmail.com
Address: Savar Palli Bidyut, Dhaka, Bangladesh

Ripon Fashion — Traditional Elegance, Modern Style.